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Privacy Policy

Home / Privacy Policy

Privacy Policy – Blossom Educare Ltd

Effective Date: August 2025

Company Registration: 13810286

Address: Neuron Centre Limited, Unit-F17, 129 Mile End Road, London, E1 4BG

ICO Registration: ZB957388

About Us

Who We Are: Blossom Educare Ltd is a small UK educational consultancy that helps students apply to universities. We operate across London, Leeds, Manchester, Birmingham, Leicester, Northampton, Derby, and Nottingham.

What We Do: We help eligible students (British citizens, EU citizens, and people with settlement status) apply to UK universities and secure funding.

Contact Information:

  • General Email: admission@blossomeducare.co.uk

  • Privacy Questions: privacy@blossomeducare.co.uk

  • Phone: 020 8089 4489

  • Address: 129 Mile End Road, London, E1 4BG

Information We Collect

When You First Contact Us (Website/Facebook Forms)

  • Your name

  • Email address

  • Phone number

  • City/location

  • Immigration status (British citizen, EU settled status, etc.) – This is sensitive data and receives special protection.

  • Course interests

  • Best time to contact you

If You Decide to Apply Through Us

  • CV and work history

  • Educational qualifications and certificates

  • Passport copy (temporarily – deleted after use)

  • Immigration sharecode (if applicable)

  • Proof of address

  • Any other documents needed for your university application

In Our Student Management System

  • Basic contact details

  • Application progress updates

  • University responses

  • Simple analytics about our service (anonymized)

How We Collect Information

  • Website forms on blossomeducare.co.uk

  • Facebook lead ads (privacy policy link included in all forms)

  • Phone calls when we contact you

  • WhatsApp and email when you send us documents

  • Universities when they update us on your application status

Legal Basis for Processing Your Data

For Initial Contact and Marketing:

  • Consent – You agree when filling our forms and can withdraw anytime.

  • Legitimate Interest – Following up on your education enquiry.

For University Applications:

  • Contract – Providing the consultancy service you requested.

  • Legal Obligation – Meeting university and immigration requirements.

For Immigration Status (Sensitive Data):

  • Explicit Consent – You specifically agree to share this information.

  • Necessary for Contract – Required to determine your eligibility for courses and funding.

How We Use Your Information

Initial Process

  • Contact you after you fill our forms.

  • Assess your eligibility for courses and funding.

  • Provide advice about suitable universities and programs.

If You Proceed with Our Service

  • Prepare your applications to universities.

  • Submit applications on your behalf.

  • Track progress and keep you updated.

  • Provide ongoing support throughout the process.

Business Operations

  • Keep records of our service to you.

  • Improve our service using anonymized data.

  • Comply with legal requirements.

Who We Share Your Data With

Universities and Colleges

  • We share your application documents with universities you’re applying to.

  • This includes all documents you provide us (CV, qualifications, etc.).

Government Bodies (When Required)

  • Student finance organizations for funding applications.

  • Immigration authorities if legally required.

Our Service Providers

  • Student management system (secure UK-based system)

  • Email services for communications

  • WhatsApp Business for document sharing

We DO NOT:

  • Sell your data to anyone.

  • Share with marketing companies.

  • Give data to other education agencies.

Data Security

How We Protect Your Data:

  • Secure passwords and restricted access to our systems.

  • Encrypted storage for sensitive documents.

  • Staff training on data protection.

  • Regular deletion of documents we no longer need.

Document Handling:

  • Passport copies are deleted immediately after university submission.

  • WhatsApp messages with documents are deleted after processing.

  • Email attachments are securely stored then deleted when no longer needed.

If Something Goes Wrong:

  • We have procedures to detect and respond to data breaches.

  • We’ll notify you and the ICO if required by law.

  • We regularly backup data securely to prevent loss.

Data Retention Periods

  • Initial enquiry details: We keep this information for 2 years to follow up with you and maintain business records.

  • Application documents: We retain these for 1 year after our service ends to meet legal requirements and resolve any disputes.

  • Passport copies: These are deleted immediately after university admission for security best practice.

  • Marketing preferences: We keep these until you opt out to respect your communication preferences.

  • Secure Deletion: When retention periods end, we securely delete all data so it cannot be recovered.

Your Rights

What You Can Do:

  • Access your data – Request a copy of information we hold about you.

  • Correct mistakes – Ask us to fix incorrect or incomplete information.

  • Delete your data – Request deletion (with some exceptions for legal requirements).

  • Stop marketing – Opt out of promotional communications anytime.

  • Object to processing – Ask us to stop using your data for certain purposes.

  • Data portability – Receive your data in a standard format to take elsewhere.

How to Exercise Your Rights:

  • Email: privacy@blossomeducare.co.uk

  • Phone: 020 8089 4489

  • Post: Data Protection Officer, Blossom Educare Ltd, 129 Mile End Road, London, E1 4BG

We Will:

  • Respond within 1 month (usually much faster).

  • Provide information free of charge.

  • Ask for ID to protect your privacy.

If You’re Not Happy:

  • Contact us first – We want to resolve any concerns.

  • Contact the ICO – The UK data protection authority at ico.org.uk or 0303 123 1113.

Cookies and Website Tracking

What We Use:

  • Essential cookies – To make our website work properly.

  • Analytics cookies – To understand how people use our site (Google Analytics).

  • Facebook tracking – To measure our advertising effectiveness.

Your Control:

  • You can control cookies through your browser settings.

  • Our website will ask permission for non-essential cookies.

  • You can opt out of analytics and advertising cookies anytime.

International Transfers

Current Situation: We primarily work in the UK, but may need to transfer data:

  • To universities in other countries if you apply there.

  • To cloud services that store data securely in approved countries.

How We Protect You:

  • Only transfer to countries with adequate data protection.

  • Use legal contracts with extra protection clauses.

  • Always inform you before any international transfer.

Special Protections

If You’re Under 18

  • We may need parental consent for some activities.

  • We take extra care with children’s data.

  • We follow UK safeguarding requirements.

Immigration Status Data

  • This is sensitive personal data under UK law.

  • We store it separately with extra security.

  • We only use it to assess your eligibility for courses and funding.

  • You can ask us to delete it anytime (subject to legal requirements).

WhatsApp and Email Security

  • We use WhatsApp Business with enhanced security.

  • Email communications are via secure email providers.

  • We regularly delete messages containing documents.

  • We advise you to avoid sending sensitive documents unless necessary.

Facebook Lead Ads Compliance

What We Do:

  • Include a direct link to this privacy policy in all Facebook lead forms.

  • Only collect information necessary for our service.

  • Get your consent before contacting you.

  • You can opt out anytime.

Your Rights:

  • Facebook and we are both responsible for protecting your data from lead ads.

  • You have the same rights for Facebook data as for data collected directly.

  • You can request deletion from both Facebook and us.

University Partnership Compliance

Quality Standards:

  • We follow UK education agent quality standards.

  • We comply with partner university data protection requirements.

  • We maintain professional standards and ethical practices.

When We Apply for You:

  • We only share information necessary for your application.

  • We get your consent before submitting to each university.

  • We keep you informed of all communications.

  • We maintain confidentiality throughout the process.

Changes to This Policy

When We Update:

  • Legal requirements change.

  • Our services change.

  • Technology changes.

How We Tell You:

  • Email to all registered users for major changes.

  • Notice on our website for minor updates.

  • Always post the latest version at blossomeducare.co.uk.

Legal Information

Laws We Follow:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations

This Policy:

  • Effective from August 2025

  • Reviewed annually

  • Approved by Blossom Educare Ltd management

Quick Reference Guide

  • Privacy Questions: privacy@blossomeducare.co.uk

  • Opt Out of Marketing: Click unsubscribe in any email or contact us.

  • Request Your Data: Email privacy@blossomeducare.co.uk with ID.

  • Make a Complaint: First contact us, then ICO at ico.org.uk if needed.

  • Delete Your Data: Email privacy@blossomeducare.co.uk (some legal exceptions apply).

Last Updated: August 2025 | Next Review: August 2026